Terms of purchase

www.biopapa.lv terms of sale and purchase of the online shop.

By visiting, using or accessing the online shop www.biopapa.lv, you acknowledge that you have read and agree to these Terms and Conditions of Use of the online shop www.biopapa.lv (the “Terms”).

1. General rules

1.1. These Terms shall come into force upon acceptance by the Buyer. The shopper has created a shopping basket and in the last step of the shopping process has ticked “I have read and agree to the terms and conditions” and clicked the “Order” button.
1.2. The rules enter into force in 2021. of. 3. September and replace all previous provisions in force in previous Orders.
1.3. The Buyer undertakes to order and accept the Goods and to pay the Order Price for the Goods in accordance with the Contract. Delivery is made only within the area specified in the online shop www.biopapa.lv.
1.4. The Buyer is not entitled to purchase the Goods available in the online shop www.biopapa.lv if he/she has not read or does not agree to the Terms of Purchase.
1.5. The prices of goods in the online shop www.biopapa.lv are quoted in euros, in accordance with the procedures established by the applicable laws and regulations. The price includes the value added tax (VAT) rate set by the applicable laws and regulations. The price does not include the cost of delivery of the Goods. The price for delivery of the Goods shall be specified separately for each Order.

3. Conclusion of the sale and purchase agreement

3.1. The Contract between biopapa.lv and the Buyer shall come into force at the moment when the Buyer has read the description of the selected goods on the Website, has selected the Goods, has completed the Shopping Cart, thus confirming that the Goods meet the requirements set by the Buyer, has agreed to the Terms and Privacy Policy, has made payment for the Order and has received the Order.
3.2. The online shop is not obliged to notify the Buyer separately of its consent to the conclusion of the contract. The online shop is deemed to confirm the order from the moment it is paid for.
3.3. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online shop’s database.

4. Rights and Obligations of the Purchaser

4.1. The natural person buyer has the right of withdrawal. The Buyer may exercise the right of withdrawal in respect of goods purchased from www.biopapa.lv within 7 days of the goods coming into the Buyer’s possession. An email with details of the item to be returned and the order number should be sent to [email protected].
4.2. By accessing or using the Website, you must comply with the Terms and Conditions set out herein and any specific warnings or instructions published on the Website regarding access or use. You must always act in good faith and in accordance with the law.
4.3. The Buyer may only exercise the right of return if the goods are not damaged or their appearance has not changed significantly. The Buyer is responsible for ensuring that the Goods do not deteriorate in value, quality or safety. Otherwise, the Seller shall have the right to refuse the Buyer the right of withdrawal in respect of the Goods delivered.

5. Obligations of the Buyer

5.1. The Buyer undertakes to provide only correct and complete information in the registration form. If the information on the registration form changes, the Buyer is obliged to update it immediately.
5.2. The Buyer undertakes to use the Online Shop in a fair and proper manner and not to interfere with its operation or soundness If the Buyer fails to comply with this obligation, the Seller shall be entitled to restrict, suspend (terminate) the Buyer’s access to the Online Shop without prior notice and the Seller shall not be liable for any loss incurred by the Buyer in connection therewith.
5.3. The Buyer shall pay for and receive the Goods ordered in accordance with these Conditions.
5.4. Notwithstanding any other obligations under these Conditions, the Buyer undertakes to inspect the Goods within 48 hours of receipt of the Goods and to ensure that the Goods received are those ordered by the Buyer.
5.5. The Buyer undertakes not to pass on his/her login data to third parties. If the Buyer loses the login data, the Buyer must immediately notify the Seller using the contact details provided in the “Contacts” section. The Seller shall not be liable for the actions of third parties using the Customer’s login data.
5.6. If the Buyer refuses to accept the goods at the time of delivery without good reason, the Buyer shall bear the costs of delivery and return of the goods, which shall be deducted from the monies paid by the Buyer for the goods ordered.

6. Seller’s rights

6.1. The Seller shall have the right to use its own personnel or subcontractors for the provision of the Service.
6.2. The Seller has the right to restrict, suspend (terminate) the Buyer’s access to the Online Shop without prior notice and the Seller shall not be liable for any related losses of the Buyer.
6.3. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer fails to pay for the goods within 3 (three) working days by the payment methods indicated on the website of the shop.
6.4. In case of doubt about the information provided in the order, the Seller shall contact the Buyer at the contact details provided in the order. In this case, delivery shall take place when the Buyer has updated the information.
6.5. In the event of unforeseen circumstances, the Seller may temporarily or permanently suspend the operation of the online shop without prior notice to the Buyer. In this case, the Seller undertakes to perform the contract of sale concluded with the Buyer or to return the funds paid by the Buyer.

7. Obligations of the Seller

7.1. The Seller undertakes to provide the Service in accordance with the requirements of the applicable laws and regulations, in a qualitative manner and in compliance with the standards, criteria and ethical norms established for the profession of the Service Provider.
7.2. The Seller undertakes to perform the Contract and to deliver the Goods to the Buyer in accordance with the terms of the Contract and in the form and condition set out in the Orders.
7.3. If the Seller is unable to meet any of the performance conditions (time, volume, quality, etc.) contained in the Conditions, it shall inform the Buyer in good time by contacting the telephone number or e-mail provided, stating the reasons and offering to amend the terms of the Order or the Conditions. A solution is found according to the situation, and agreed by both parties.

8. Prices and payment arrangements

8.1. Prices are inclusive of VAT. The Seller reserves the right to change the prices of the goods without prior notice.
8.2. The Buyer shall pay for the Goods using the payment methods offered by the e-shop, as described in the section “Payment methods”.

9. Delivery

9.1. We ensure the acceptance, processing and fulfilment of all orders for goods available in the Online Shop, and the delivery of goods is carried out by our authorised partners, the delivery service providers.
9.2. When ordering goods, the Buyer undertakes to specify the exact delivery address of the goods.
9.3. The buyer undertakes to collect the goods himself. In the event that the Buyer is unable to accept the goods and the goods are delivered to the address specified by the Buyer, the Buyer shall have no right to claim against the Seller for delivery of the goods to the wrong person.
9.4. At the time of delivery, the Buyer must inspect the condition of the consignment with an authorised representative. The Buyer’s signature of the invoice (delivery note) or other handover document shall be deemed to indicate that the consignment has been delivered in satisfactory condition.
9.5. Delivery charges and further details regarding delivery are provided in the “Delivery” section of the online shop.
9.6. If the ordered goods cannot be delivered in one consignment, the Seller has the right to deliver the goods in several consignments.
9.7. The Seller shall have the right to change the time of delivery of the Goods by notifying the Buyer in advance.
9.8. Delivery is subject to a delivery charge. The delivery charge depends on the delivery method you choose.

10. Guarantee of product quality and expiry date

10.1. The characteristics of all Goods for sale are set out in the description of each Good. Manufacturers and/or importers of Goods are responsible for the information about the characteristics of the Goods (its accuracy) and the Seller is only responsible for the correct provision (transmission) of this information to consumers, unless otherwise provided by law. Where the law prescribes a certain expiry date for certain Goods, the Seller undertakes to sell such Goods to the Buyer in a manner that gives the Buyer a realistic opportunity to use such Goods before the expiry date.
10.2. The Seller shall not be liable for the fact that the goods in the online shop may not correspond in colour, shape or other parameters to the actual size, shape and colour of the goods due to the characteristics of the monitor used by the Buyer.
10.3. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided for in the relevant legislation shall apply.

11. Return and exchange of goods

11.1. The Buyer may only exercise the right of return if the goods are not damaged or their appearance has not changed significantly. The Buyer is responsible for ensuring that the Goods do not deteriorate in value, quality or safety. Otherwise, the Seller shall have the right to refuse the Buyer the right of withdrawal in respect of the Goods delivered.
11.2. The Goods must be returned in the original packaging of the Goods and the shipment, together with the Goods Documents. Before returning the goods, the Buyer must contact the Seller by phone +371 27047135 and/or e-mail [email protected].
11.3. The Seller shall have the right not to accept the Goods and to refuse the Buyer the right of withdrawal, as well as not to refund the money paid by the Buyer for the Goods, if at the time of returning the Goods, the Seller has found damage to the Goods (labels removed and/or damaged, protective films torn, etc.) and/or signs of use of the Goods.
11.4. The refund of the price paid for the Goods in cases where the Buyer exercises the right of withdrawal shall be made within the time limits and in accordance with the procedures set out in the applicable laws and regulations.

12. Information exchange

12.1. The Seller shall send all notifications to the e-mail address provided in the Buyer’s registration form.
12.2. The Buyer shall send all notifications and questions to the contact details provided in the “Contacts” section of the Seller’s online shop.

13. Final Provisions

13.1. The company may update the rules.
13.2. Any disputes arising out of the application of these Rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.